02 support

View previous topic View next topic Go down

02 support

Post by heavytread on 16/3/2015, 17:13

Just been on to 02 with regard to upgrading to new iPhone. Simple you would think!  Having out lined the nature of my query, given my name and number at the start of the chat session I then had yo go through it again!! Followed by a number of mind numbing questions:  
02- Are you the account holder?
Me- No I'm just randomly enquiring on a whim!  Yes of course I am why else would I be making an enquiry?
02- What are the 4th and 5th letters of your security answer?
Me- I'm sorry but in order to answer that I need to know what the question is?
02- You have to tell me otherwise I can't deal with your enquiry.
Me- Surely the security Question / Answer process demands a question, does it not?

Begrudgingly she gave me a hint but only after pointing out the merits of the data protection act.

For christs sake one would think I was asking for the main frame codes to take down Skynet!!!  

I then got told all the info I had already informed her of in my opening question... WTF

Next time I'm talking to someone in the flesh cause life too short for this BS!

_______________________________________________
"This is the end, my only friend, the end!" (Jim Morrison)

Raptr Forum Signature

avatar
heavytread
ARC Post Whore
ARC Post Whore

Male Number of posts : 9497
Location : Nottingham: Home of the Robbing Hoodies
XBL.. : heavytread
Registration date : 2009-03-03
Likes : 10

Back to top Go down

Re: 02 support

Post by ARC Fireangel on 16/3/2015, 22:06

lol! , I feel your pain mate, my online bank used to be like that, give them my account number, sort code, my first pet's name, mother's maiden name but still want to know the colour of your pant's you wore on 5th December 1997 at 10:20 in the morning Question

_______________________________________________
avatar
ARC Fireangel
ARC staff
ARC staff

Male Number of posts : 4388
Location : Battle
XBL.. : ARC Fireangel
Registration date : 2008-11-27
Likes : 5

Back to top Go down

Re: 02 support

Post by Lord Farnswaller on 17/3/2015, 10:38

Ah you need to give them two pints of blood, your first born, the fart of a unicorn and a picture of the tattoo on the queens bum.

_______________________________________________
When a mummy troll and a daddy douchebag love each other very much, they share a special hug. Sometimes, nine months later, the result is a beautiful baby shat goblin.

To tea bag or not tea bag– that is the question:
Whether 'tis nobler in the mind to suffer
The noscoping and douche bags of outrageous fortune,
Or to take arms against a sea of asshats
And, by opposing, end them







ARC Awards: Level 5 - 113 achievo's - 957 G's
avatar
Lord Farnswaller
ARC Post Whore
ARC Post Whore

Male Number of posts : 14311
Location : Bridgwater
XBL.. : LordFarnswaller
Registration date : 2008-10-16
Likes : 7

Back to top Go down

Re: 02 support

Post by KillJoyZA on 17/3/2015, 15:37

As I work in a call centre for a South African company I can tell you that all these hurdles are absolutely necessary. There are loads of jilted lovers (who will clean you out, cancel your flights or mobile contract), con-artists and criminals all looking to get there grubby hands on your info to screw you over or steal your money and identity...nevermind all our dear customers who will sue you if there was ever a breach in their personal data.

So please bear with us and we apologise for the inconvenience caused Razz
avatar
KillJoyZA
ARC 18
ARC 18

Male Number of posts : 1246
Location : London, UK
XBL.. : KillJoyz ZA
PSN.. : KillJunkyZA
Registration date : 2012-02-20
Likes : 7

https://www.youtube.com/user/SpitzFireZA?feature=mhee

Back to top Go down

Re: 02 support

Post by wellyukmot on 18/3/2015, 12:55

if you wanna complain about call centres a certain wez works in 1

wellyukmot
ARC 15
ARC 15

Number of posts : 725
XBL.. : wellyukmot
Registration date : 2011-04-03
Likes : 0

Back to top Go down

Re: 02 support

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum