Good Customer Service!

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Good Customer Service!

Post by JRockFan on 21/6/2011, 21:28

I actually had some good service from an online store for once Very Happy

I ordered this: http://www.cafepress.co.uk/+i_heart_arizona_greys_anatomy_womens_dark_tsh,427637524

because i'm a big Greys Anatomy fan and when it arrived in the post they hadn't printed it properly. It had the heart design and the name of the hospital but it was missing the white print. I went on the website to fill out the returns form and it said I would receive an email in 2-3 days telling me how to return the item.

I actually got an email 30 minutes later that said:

Dear Catherine,

I am sorry to hear your order was not received in perfect condition. I want you to be 100% satisfied with your CafePress.com experience.

I am ordering you a replacement right away at no additional charge. You should receive the replacement between Jun 21, 2011 - Jun 24, 2011.

I know the item you received is not up to your complete satisfaction. However, I do not want you to incur any extra charges sending the item back. Please discard the defective item.


I got the replacemet in the post this morning and it's perfect. However, I didn't throw the first one away since even though it didn't have the white print, it still looks good as a Greys Anatomy shirt. So I have two shirts now! Very Happy
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Re: Good Customer Service!

Post by mutantblues on 21/6/2011, 21:51

score Razz

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Re: Good Customer Service!

Post by Guest on 21/6/2011, 22:00

That's boss!

I have in my possession ten pounds worth of Max Spielmann vouchers as the manager of the Chester store treated me like a knob :)

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Re: Good Customer Service!

Post by Guest on 21/6/2011, 22:17

Result

Makes a nice change.

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Re: Good Customer Service!

Post by Guest on 21/6/2011, 22:34

We do that all the time. Anything under 50 quid will cost us more to have the customer return it so we just send out a free replacement!

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Re: Good Customer Service!

Post by Guest on 21/6/2011, 23:32

It's always nice to see an online company treating customers well! 1

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Re: Good Customer Service!

Post by SixenSix on 22/6/2011, 01:04

Nice one JRockFan cheers

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